Welcome to AESTHETICA HQ. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before using our website, making an enquiry or booking an appointment.

1. General Information

This website is operated by AESTHETICA HQ, a cosmetic clinic located in Gregory Hills, New South Wales, Australia.

Our website provides general information about our clinic, services, treatment options and appointment availability.

Information provided on this website is intended for general educational and informational purposes only. It does not constitute personalised medical advice, diagnosis or treatment recommendations.

2. Medical Disclaimer

All cosmetic and aesthetic procedures require an individual consultation and clinical assessment to determine suitability.

Information presented on our website should not be used as a substitute for professional medical advice.

Treatment recommendations are based on individual circumstances, medical history, clinical assessment and professional judgement.

AESTHETICA HQ reserves the right to decline, defer or modify a treatment where clinically appropriate, including where a treatment is considered unsuitable or contraindicated.

3. Treatment Information & Results

We aim to provide accurate, current and transparent information about our services.

However, treatment outcomes vary between individuals and are influenced by factors including skin condition, anatomy, medical history, lifestyle and individual response.

No particular treatment outcome, duration of results or level of improvement can be guaranteed.

Some treatments may require multiple sessions, ongoing maintenance or additional appointments to achieve or maintain the desired outcome.

All procedures carry potential risks, which will be discussed during your consultation and consent process.

4. Pricing & Availability

Prices, treatment offerings, appointment availability and promotional offers may change from time to time.

Any pricing displayed on our website is subject to confirmation and individual treatment suitability.

Where applicable, prescription-only treatments are subject to consultation, assessment and appropriate prescribing requirements.

AESTHETICA HQ may amend website information to correct errors or reflect changes to our services.

5. Online Bookings

Appointments may be requested or booked through our website, patient booking platform or directly with our clinic.

Bookings are subject to availability, confirmation and our Booking & Cancellation Policy.

Submitting an online booking does not guarantee that a particular treatment will be performed. Treatment suitability will be determined following the relevant clinical assessment.

6. Intellectual Property

All website content, including text, branding, graphics, logos, photographs, videos and design elements, is owned by or licensed to AESTHETICA HQ unless otherwise stated.

Content must not be reproduced, distributed, modified or used commercially without prior written permission, except where permitted by law.

7. Third-Party Platforms

Our website may contain links to third-party websites, booking systems, payment providers or social media platforms.

These services may operate under their own terms and privacy policies.

AESTHETICA HQ is not responsible for third-party content or practices outside our control, except to the extent required by law.

8. Website Availability

We endeavour to maintain an accurate, secure and accessible website. However, uninterrupted access cannot be guaranteed.

We may temporarily modify, suspend or restrict website functionality for maintenance, technical reasons or operational requirements.

9. Limitation of Liability

To the extent permitted by law, AETHETICA HQ is not responsible for losses arising solely from website interruptions, technical errors or reliance on general website information without obtaining appropriate professional advice.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or other applicable legislation.

10. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our operations, services or legal obligations.

The current version will be published on our website with the date of its most recent update.

11. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation.

12. Contact Us

For enquiries regarding our website or Terms & Conditions, please contact AESTHETICA HQ through our official website or directly at the clinic.

At AESTHETICA HQ, we value your time and appreciate the opportunity to care for you.

Our appointment policies help us provide a seamless experience for every patient while respecting the time allocated to our clinical team.

We kindly ask that you familiarise yourself with the following conditions before making a booking.

1. Consultation Appointments

At AESTHETICA HQ, we offer complimentary consultations to help you explore your concerns, discuss available treatment options and receive personalised recommendations from our clinical team.

In-Clinic Consultations

Our in-clinic consultations are complimentary, with a $50 refundable booking deposit required to secure your appointment.

Following attendance at your consultation, your deposit may be:

• Refunded to your original payment method; or

• Credited towards a future treatment, should you wish to proceed.

There is no obligation to undergo treatment following your consultation. If you choose not to proceed, your deposit remains fully refundable following attendance.

Virtual Consultations

We also offer complimentary 15-minute virtual consultations conducted over the phone, allowing you to discuss your concerns with our team from the comfort of your home.

No booking deposit is required for virtual consultations.

Please note that an in-clinic assessment may still be required before proceeding with certain treatments to ensure suitability and patient safety.

All consultations are subject to appointment availability and our Booking & Cancellation Policy, where applicable.

2. Treatment Appointments

A $100 deposit is required to secure a treatment appointment depending on the treatment.

The deposit is credited towards the total cost of your booked treatment.

The remaining balance is payable at the time of your appointment, unless an alternative arrangement has been approved by the clinic.

A booking deposit reserves dedicated appointment time with our clinical team and is not an additional treatment fee.

3. Cancellation & Rescheduling

At AESTHETICA HQ, we understand that plans can change. We kindly request a minimum of 24 hours' notice should you need to cancel or reschedule your appointment.

Where at least 24 hours' notice is provided, your booking deposit may be refunded or transferred to a future appointment.

Cancellations or rescheduling requests made with less than 24 hours' notice will generally result in forfeiture of the booking deposit.

Any new appointment following a forfeited deposit will require a new booking deposit.

We appreciate your understanding, as this policy allows us to manage appointment availability and respect the time reserved for each patient.

All deposit and cancellation conditions are subject to applicable Australian Consumer Law rights.

4. Failure to Attend

Failure to attend a confirmed appointment without providing the required notice will generally result in forfeiture of the booking deposit.

A new deposit may be required before another appointment can be secured.

6. Medical Suitability & Treatment Changes

All treatments are subject to clinical assessment and individual suitability.

If our clinical team determines that a treatment is unsuitable or should not proceed for medical or safety reasons, alternative options may be discussed.

Where the clinic cannot provide the booked treatment due to clinical unsuitability identified at assessment, the treatment deposit will be refunded or, at the patient's choice, credited towards another suitable service.

This does not prevent the clinic from charging for a separately disclosed and agreed consultation service, where lawful.

7. Clinic-Initiated Changes

In the event that AESTHETICA HQ needs to cancel or reschedule your appointment, we will endeavour to provide as much notice as reasonably possible.

Patients will be offered an alternative appointment or a refund of any deposit paid for the affected booking.

8. Exceptional Circumstances

We recognise that unforeseen circumstances, illness and emergencies may arise.

If you are unable to attend your appointment due to exceptional circumstances, please contact our team as soon as possible.

Requests for exceptions will be considered fairly and individually, taking into account the circumstances and applicable consumer rights.

9. Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Any deposit retention or cancellation fee will be applied only where lawful, reasonable and consistent with the booking terms disclosed to you.

10. Contact Us

For appointment changes or enquiries, please contact AESTHETICA HQ directly as soon as possible.

At AESTHETICA HQ, we have a no-refund policy for change-of-mind purchases of products, treatments and services. This includes cosmetic injectables, laser treatments, skin treatments and treatment packages.

1. Refunds & Exchanges

Please note:

• Treatments, services and packages are non-transferable and cannot be exchanged for alternative treatments or services, except where required by law.

• Booking deposits are subject to our Booking & Cancellation Policy, including the minimum 24-hour cancellation and rescheduling notice.

• Treatment packages are non-refundable for change of mind. Requests involving unused sessions will be assessed in accordance with applicable consumer rights.

• Retail products may be exchanged within 14 days of purchase, provided they are unused, unopened and in their original packaging, with proof of purchase.

• Opened or used retail products cannot be returned for change of mind.

2. Treatment Policy

All treatments at AESTHETICA HQ are subject to consultation, clinical assessment and individual suitability.

Please note:

• Treatment outcomes vary between individuals, and specific results or longevity cannot be guaranteed.

• Some treatments may require multiple sessions, additional treatments or ongoing maintenance to achieve or maintain results.

• AESTHETICA HQ reserves the right to decline, postpone or modify treatment where clinically inappropriate or unsafe.

• Patients must disclose relevant medical history, medications, allergies and previous treatments before proceeding.

• Patients are encouraged to follow all pre- and post-treatment instructions to support appropriate healing and recovery.

• Any concerns regarding treatment outcomes or complications should be reported to the clinic promptly. A clinical review may be recommended, and additional treatment may incur fees where appropriate.

• Clinical photographs may be taken for assessment, treatment planning and medical records. Separate consent will be obtained before any photographs are used for marketing purposes.

3. Australian Consumer Law

Nothing in this policy excludes, restricts or limits your rights under Australian Consumer Law.

Refunds, replacements, repeat services or other remedies will be provided where required by law, including where products or services fail to meet applicable consumer guarantees.

At AESTHETICA HQ, your privacy and the confidentiality of your personal and health information are important to us.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our clinic, use our website, book appointments, access our patient portal or communicate with our team.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy and health records laws.

1. Information We Collect

We may collect personal information necessary to provide safe, professional and personalised care, including:

• Personal details: Name, date of birth, address, telephone number and email address.

• Health information: Medical history, medications, allergies, relevant medical conditions and previous treatments.

• Clinical records: Consultation notes, treatment plans, consent forms, treatment history and clinical photographs.

• Booking and payment information: Appointment history, transaction records and payment details.

• Digital information: Website usage, browser information, device details, cookies and advertising referral sources.

Purpose of Collection

This information is collected to:

• Create and maintain confidential patient profiles and medical records.

• Verify patient identity and maintain accurate information for each individual.

• Assess treatment suitability and provide appropriate clinical care.

• Develop personalised treatment plans and monitor treatment progress.

• Manage appointments, consultations, payments and follow-up care.

• Meet our professional, clinical and legal recordkeeping obligations.

We collect sensitive information, including health information, where reasonably necessary for providing our services or otherwise permitted by law.

2. How We Collect Information

Information may be collected when you:

• Book an appointment online, by telephone or in person.

• Complete patient registration or medical history forms.

• Attend a consultation or receive treatment.

• Use our Dapple patient portal.

• Contact us through email, telephone, our website or social media.

• Provide feedback or communicate with our team.

• Visit our website and interact with its features.

Where practicable, we collect information directly from you.

3. How We Use Your Information

We may use your information to:

• Manage bookings, consultations and appointments.

• Assess treatment suitability and provide clinical care.

• Maintain accurate patient records.

• Communicate appointment reminders, treatment information and aftercare instructions.

• Process payments and manage accounts.

• Respond to enquiries, feedback and complaints.

• Improve our services, website and patient experience.

• Comply with legal, regulatory and professional obligations.

• Send marketing communications where permitted by law.

We do not use sensitive health information for direct marketing without the consent required by law.

4. Patient Records and Dapple

Aesthetica HQ uses Dapple to support appointment management, patient communications and clinical recordkeeping.

Information managed through Dapple may include appointment history, medical information, treatment plans, clinical photographs and patient communications.

We take reasonable steps to restrict access to authorised personnel and protect patient information against misuse, loss and unauthorised access or disclosure.

Patient records are retained in accordance with applicable legal and professional requirements.

5. Website Cookies and Advertising

Our website is hosted through Squarespace.

We may use analytics and advertising technologies, including Google Analytics, Google Ads, Meta Pixel and Squarespace Analytics, to understand website traffic, measure advertising performance and improve our online services.

Depending on your consent preferences and the technologies enabled, these tools may collect information such as:

• Website pages visited.

• Browser and device information.

• Advertising referral sources.

• Interactions with website features.

• Cookies and similar identifiers.

We do not intentionally provide patient medical histories, treatment records or other sensitive clinical information to advertising platforms.

You may manage cookies through the privacy controls available on our website and through your browser settings.

6. Marketing Communications

With your consent where required, we may contact you about clinic updates, services, events and relevant information.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting our clinic.

7. Clinical Photography

Clinical photographs may be taken for assessment, treatment planning and monitoring.

We will seek separate appropriate consent before using identifiable patient photographs for marketing, advertising or social media.

Declining optional promotional photography will not affect your access to clinical care.

8. Disclosure of Information

Where necessary and legally permitted, information may be disclosed to:

• Authorised healthcare practitioners involved in your care.

• Patient management and booking service providers.

• Payment processing and technology providers.

• Professional advisers and insurers.

• Regulatory authorities where required by law.

• Other parties where you have consented or disclosure is otherwise authorised.

We do not sell patient medical records to advertisers.

9. Overseas Data Processing

Some third-party technology providers may store or process information outside Australia.

Where applicable, we take reasonable steps to meet our obligations under Australian privacy law regarding overseas disclosures.

10. Information Security

We take reasonable administrative, technical and organisational measures to protect personal and health information.

These include appropriate access controls, confidentiality practices and secure record-management procedures.

We retain information for legally required periods and take reasonable steps to securely destroy or de-identify information when it is no longer required.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact our clinic to submit a request. We may need to verify your identity before providing access.

12. Privacy Concerns and Complaints

If you have concerns about how your personal information has been handled, please contact us so we can investigate and respond.

If you remain dissatisfied, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, systems, legal obligations or privacy practices.

The latest version will be available on our website.

14. Contact Us

AESTHETICA HQ Cosmetic Clinic

Gregory Hills, NSW, Australia

Website: www.aestheticahq.com.au

For privacy enquiries, please contact us using the contact details provided on our website.text goes here